Privacy Policy – Paddy Power Pakistan Betting Platform

01 Introduction

paddy power ("we", "us", "our") operates the betting and gaming platform available at paddypower.vu. This Privacy Policy sets out how we collect, use, store, share and protect the personal information of players ("you", "your") who register and use our platform.

The platform is designed specifically for Pakistani players. All transactions are conducted in PKR and supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. This policy reflects the way we handle personal data in the context of providing these services to users in Pakistan.

We take the privacy of our players seriously. This is not a formality — the way we handle your data directly affects the trust you place in the platform. If you have any questions about how your information is used, the details are set out clearly in each section below. You can also contact us through the support section of your account at any time.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

02 Information We Collect

We collect personal information in two main ways — information you provide directly when registering and using the platform, and information that is generated automatically through your use of the site.

Information You Provide

• Registration details: Full name, date of birth, email address, phone number and residential address provided when creating your account.
• Identity documents: Copies of government-issued ID or other verification documents submitted when completing account verification.
• Payment information: Details related to your JazzCash account, Easypaisa wallet, Raast ID, bank account or card used for deposits and withdrawals. Full payment credentials are not retained after processing.
• Account preferences: Settings you configure in your account, including responsible gaming limits, notification preferences and language settings.
• Support communications: Messages, queries and any information you share when contacting our support team.

Information Generated Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution when you access the platform.
• Usage data : Pages visited, time spent on each section, bet history, game sessions and search queries within the platform.
• Transaction logs: Records of all deposits, withdrawals, bets placed and bonuses claimed, including timestamps and amounts in PKR.
• Cookie data: Session identifiers and preference cookies stored on your device. See Section 6 for full details on cookies.

03 How We Use Your Data

Personal data collected by paddy power is used for specific, legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for any purpose beyond what is described below.

Marketing communications are only sent where you have opted in during registration or later through your account preferences. You can withdraw consent for marketing at any time without affecting your access to the platform.

04 Payment Data

Because all transactions on paddy power are conducted in PKR, payment data relates specifically to Pakistani payment methods. The following applies to how payment information is handled:

• JazzCash and Easypaisa mobile wallet transactions are processed via secure payment gateways. We retain transaction references and amounts but do not store full mobile wallet credentials beyond what is needed to complete a transaction.
• Raast ID and bank transfer details are stored in encrypted form and used only for the purpose of processing withdrawals to verified accounts.
• Debit or credit card numbers are handled by our payment processor and are not stored in full on our platform systems. We retain only masked card details for reference and dispute purposes.
• All payment data is transmitted over encrypted connections. We apply industry-standard security protocols to all financial data flows.
• We may retain transaction history for the period required to meet operational, fraud-prevention and record-keeping obligations. This includes records of all PKR deposits, withdrawals and fee transactions associated with your account.

05 Data Sharing

paddy power does not sell your personal data. We share data only in limited, specific circumstances and only to the extent necessary for each purpose:

• Payment processors: We share payment details with the relevant payment gateway or processor (e.g., for JazzCash, Easypaisa or bank transfer processing) solely to complete your requested transaction.
• Identity verification providers: Where third-party verification services are used to confirm your identity or age, the minimum required data is shared for that purpose only.
• Platform and game technology providers: Game suppliers and platform infrastructure providers may receive session data necessary to deliver and operate games and services within the platform. These providers operate under contractual data protection obligations.
• Fraud prevention and security: Where fraud or account abuse is suspected, relevant account and transaction data may be shared with security or fraud prevention partners for investigation purposes.
• Legal obligations: We may disclose personal data if required to do so by a valid legal obligation or lawful request. In such cases, we will disclose only the minimum data required and will notify you where legally permitted to do so.

All third parties with whom we share data are required to handle that data in accordance with applicable privacy standards and to use it only for the specific purpose for which it was shared.

06 Cookies & Tracking

paddy power uses cookies and similar technologies to keep the platform working correctly, remember your preferences, and understand how the platform is being used. The following types of cookies are in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember settings you have chosen, such as language and display preferences, so you do not need to reconfigure them each time you visit.
• Analytics cookies: Help us understand which features are being used, how players navigate the platform, and where improvements can be made. Data collected is aggregated and does not identify individual players.
• Marketing cookies: Used only where you have given consent to receive personalised promotional content. These cookies help ensure that any promotions shown are relevant to your activity on the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the platform's functionality. Disabling analytics or marketing cookies does not affect your ability to use the platform or access your account.

07 Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, and for any additional period required by operational or legal considerations. In practice, this means:

• Account data is retained for the duration of your active account and for a defined period following account closure, to support any disputes, queries or reviews that may arise after closure.
• Transaction records, including all PKR deposit and withdrawal history, are retained for the period required for financial record-keeping and fraud prevention purposes.
• Identity verification documents are retained for the period required to meet our verification obligations and are not kept longer than necessary.
• Support communications are retained for a period sufficient to resolve ongoing queries and for quality assurance purposes.
• Where data has been anonymised and aggregated for analytics purposes, it may be retained indefinitely as it no longer constitutes personal data.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

08 Security Measures

Protecting your personal data is a core operational responsibility at paddy power. The following security measures are applied across the platform:

• Encryption in transit: All data transmitted between your device and the platform is encrypted using TLS protocols, protecting it from interception during transmission.
• Encryption at rest: Sensitive personal and payment data stored in our systems is encrypted at rest to protect against unauthorised access in the event of a system breach.
• Access controls: Access to personal data is restricted to authorised personnel with a genuine operational need. Access logs are maintained and reviewed regularly.
• Account authentication: Player accounts are protected by password authentication. We strongly recommend using a unique password for your paddy power account and not sharing it with anyone.
• Fraud monitoring: Automated and manual fraud monitoring is applied to detect unusual account activity, including irregular login patterns and suspicious transaction behaviour.

While we apply robust security measures, no online platform can guarantee complete security. If you believe your account has been compromised, contact support immediately and change your password via your account settings.

09 Your Rights

As a paddy power account holder, you have the following rights in relation to your personal data. Requests can be submitted through your account settings or by contacting our support team.

We aim to respond to all data rights requests within a reasonable timeframe. Requests that are clearly unfounded or excessively repetitive may be declined, with reasons provided.

10 Minors

paddy power is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. Age verification is required during the registration process and may be requested again at any point during account use.

If we become aware that an account has been registered by or on behalf of a minor, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and any personal data associated with that account will be deleted from our systems.

If you believe a minor has registered on the platform, please contact our support team immediately so we can take the appropriate action.

11 Policy Changes

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, the services we offer, or the payment methods we support. When material changes are made, we will notify registered players through the platform or via the contact details on file.

The effective date shown at the top of this page reflects when the current version was last updated. The most current version of this policy is always available on this page. Continued use of paddy power following any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how your personal data is being handled.

12 Contact

If you have any questions about this Privacy Policy or how your personal data is handled, or if you wish to exercise any of your data rights, you can reach us through the support section of your account on the platform.

For queries about betting rules, account management, deposits, withdrawals or bonuses, the FAQ page covers the most commonly asked questions. For account-specific matters, log in and use the support chat or message function within your account dashboard.